Terms and Conditions & Privacy Policy

1. Company information

Refertek Lab™ is a brand focused on automation, artificial intelligence, operational optimization and conversion systems for dental practices and modern businesses. For questions about these terms, contact us through the official channels published on the website.

2. Scope of services

Refertek Lab™ provides services that may include:

• Process automation
• Follow-up systems
• Conversational artificial intelligence
• CRM and lead organization
• Technology integrations
• Communication automation
• Strategic consulting
• Operational optimization
• Dashboards and metrics
• Training and support

Services may vary depending on the plan, commercial proposal or contracted scope.

3. Eligibility

By using our services, you represent that:

• You have legal capacity to enter into a contract
• The information you provide is accurate and up to date
• You will use the services only for lawful and legitimate purposes

We reserve the right to decline service requests at our discretion.

4. Permitted use

You agree to use the website and services responsibly and in accordance with the law. The following are strictly prohibited:

• Using the services for unlawful activities
• Attempting to compromise systems or security
• Copying, distributing or reselling our systems without authorization
• Using our materials for unauthorized purposes
• Interfering with the operation of the website or platforms

We reserve the right to suspend or revoke access in the event of a breach.

5. Intellectual property

All content, technology, designs, structures, automations, systems, methodologies, text, graphics, logos, trade names, processes and materials belong to Refertek Lab™ or are used under an appropriate license. Without prior written authorization from Refertek Lab™, the following are prohibited:

• Full or partial reproduction
• Reverse engineering
• Unauthorized distribution
• Modification or commercial exploitation

6. Results and limitations of warranties

Refertek Lab™ provides tools, systems and services intended to improve operational and commercial processes. However:

• We do not guarantee specific financial results
• We do not guarantee a specific increase in sales, patients or revenue
• We do not guarantee a particular level of business performance
• Results depend on external and internal factors beyond our control

Every business, practice and market has unique variables. Clients are solely responsible for their business decisions.

7. Client responsibilities

The client agrees to:

• Provide accurate, up-to-date information
• Collaborate actively during implementation
• Hold the necessary permissions for the platforms used
• Keep access details and credentials confidential
• Use the systems ethically and lawfully

Refertek Lab™ is not responsible for errors arising from incorrect information or a lack of client cooperation.

8. Payments and billing

All payments to Refertek Lab™ are considered final unless expressly stated otherwise in writing. Depending on the service contracted:

• Payments may be one-time, recurring or phased
• Prices may change without prior notice
• Access to services may be suspended for nonpayment

The client is responsible for taxes, bank fees and charges arising from payment processing.

9. Refund policy

Unless an express written guarantee applies, payments are nonrefundable. Given the digital, strategic and customized nature of the services:

• Refunds are not guaranteed
• Partial refunds do not apply for incomplete use
• Refunds do not apply when a client changes their mind

Any exception will be evaluated exclusively by Refertek Lab™.

10. Implementation and timelines

Implementation timelines are estimates and may vary depending on:

• Project complexity
• Required integrations
• Client response times
• Third-party platforms
• External technical factors

Refertek Lab™ is not responsible for delays caused by third parties or by the client's failure to provide information.

11. Third-party services

Our services may involve external platforms such as:

• WhatsApp
• Meta
• Google
• CRM systems
• Hosting
• APIs
• Automation tools
• Artificial intelligence platforms

Refertek Lab™ does not control or guarantee the continuous availability of external services. Interruptions, policy changes or third-party failures are outside our responsibility.

12. Confidentiality

Both parties agree to keep the following confidential:

• Strategic information
• Internal processes
• Business data
• Systems
• Access details
• Sensitive material

The confidentiality obligation continues after the business relationship ends.

13. Limitation of liability

To the fullest extent permitted by law, Refertek Lab™ is not liable for:

• Loss of revenue or profits
• Operational interruptions
• Technical failures
• Data loss
• Client business decisions
• Indirect or consequential damages
• Errors in external platforms
• Client misuse of systems

In any event, Refertek Lab™'s total liability will not exceed the amount actually paid by the client for the contracted services.

14. Suspension or cancellation

We reserve the right to suspend, limit or cancel services when:

• These terms are breached
• Payment is not made
• Misuse is detected
• Legal or security risks exist
• The client engages in abusive or unlawful conduct

15. Changes to these terms

Refertek Lab™ may modify these Terms and Conditions at any time without prior notice. Changes take effect when published on the website. Continued use of the services constitutes acceptance of those changes.

16. Governing law

These Terms and Conditions are governed by the applicable laws of the relevant jurisdiction in which Refertek Lab™ operates, regardless of the country from which the user accesses the website. Disputes will be resolved by the relevant courts with competent jurisdiction.

17. Contact

For questions about these Terms and Conditions, contact us through the official channels published on the website.

Refertek Lab™. More patients. Less manual work. Automation and artificial intelligence for modern dental practices.

1. Information we collect

We may collect the following personal information:

• Full name
• Email address
• Telephone number

Information is collected when you:

• Complete forms on our website
• Request a free audit
• Schedule a call or demonstration
• Sign up to receive information
• Interact with our advertisements or digital channels
• Contact us directly

2. How we use information

Collected information may be used to:

• Contact you about our services
• Schedule audits, calls or meetings
• Provide commercial or educational information
• Send communications related to Refertek Lab™
• Improve our services, processes and user experience
• Follow up on requests or inquiries
• Send reminders, updates or relevant content
• Conduct internal analysis and operational optimization

We reserve the right to use automated tools, CRM systems, artificial intelligence and communication platforms to process and manage the information provided.

3. User consent

By providing personal information, you expressly agree to:

• Be contacted by email, telephone, SMS or WhatsApp
• Receive commercial, promotional or educational information related to our services
• Have your data stored and processed in accordance with this Privacy Policy

You may request to stop receiving communications at any time by contacting us directly.

4. Information protection

We implement reasonable administrative, technical and organizational security measures to protect your information against unauthorized access, loss, misuse, disclosure or alteration.

However, no Internet data storage or transmission system can guarantee absolute security. We therefore cannot guarantee that information is entirely free from the risk of unauthorized access.

5. Information sharing

Refertek Lab™ does not sell, rent or trade users' personal information to third parties. We may share information only in the following circumstances:

• With technology providers or platforms necessary to operate our services
• With automation, CRM, hosting, email marketing or communication tools
• When required by law, a competent authority or legal process
• To protect our legal rights, property or security

All third parties used operate under reasonable confidentiality and data protection obligations.

6. Cookies and tracking technologies

Our website may use cookies, tracking pixels and similar technologies to:

• Analyze traffic and user behavior
• Improve the browsing experience
• Measure advertising performance
• Optimize marketing campaigns

You may disable cookies through your browser settings; however, some website features may be limited.

7. Intellectual property

All content on this website, including text, designs, logos, trademarks, graphics, images, processes, systems and materials, belongs to Refertek Lab™ or is used with authorization. Reproduction, distribution, modification or unauthorized use of the content without prior written consent is prohibited.

8. Disclaimer of warranties and results

Refertek Lab™ provides automation, artificial intelligence, consulting and operational optimization services. We do not guarantee specific financial, commercial or growth results, because results depend on multiple external and internal factors, including implementation, follow-up, operations, the market and client performance. All information shared on the website is for general informational and commercial purposes.

9. Limitation of liability

To the fullest extent permitted by law, Refertek Lab™ is not liable for:

• Indirect, incidental or consequential damages
• Loss of data, revenue or profits
• Technology interruptions
• Errors by third parties or external platforms
• Technical failures beyond our control
• User misuse of the website

Use of our services and website is solely the user's responsibility.

10. External links

Our website may contain links to external websites or third-party platforms. We are not responsible for their policies, content, security or privacy practices. We recommend reviewing each platform's privacy policy.

11. Data retention

We may retain personal information for as long as reasonably necessary to:

• Fulfill commercial and operational purposes
• Maintain internal records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

12. User rights

You may request:

• Access to your personal data
• Correction or updating of information
• Deletion of your data
• Restrictions on the use of your data
• Withdrawal of marketing consent

To exercise these rights, contact us through the official channels published on the website.

13. Changes to this policy

We reserve the right to update, modify or change this Privacy Policy at any time without prior notice. Changes take effect when published on the website.

14. Contact

For questions about this Privacy Policy or the processing of your data, contact [email protected].